Show HN: FounderPhone – make customer support personal with SMS http://bit.ly/2SHfeg9

Show HN: FounderPhone – make customer support personal with SMS Hi HN! We're Parthi and Kunal from FounderPhone (http://bit.ly/38QkyTG). FounderPhone is a shared customer support inbox for SMS and calls in Slack. We've built and shipped 7 products recently and if there's one thing we've learned, it's that your personal relationship with your customer is your secret weapon as a startup. Having customers email support@company.com or message a bot via Intercom doesn't feel personal. People are skeptical they will ever get a response. We've had a lot of success giving out our phone number to customers we really care about and telling them to text us whenever something comes up. Apparently, lots of great founders like Patrick from Stripe did this while growing their startups. The problem is that phone numbers aren't really meant for customer support and it gets overwhelming pretty quickly. So we hacked together a solution for ourselves where we made Slack a shared inbox. When a customer texts or calls me, our team can also see the messages and incoming calls. We can discuss how best to handle the issue in Slack and then anyone can respond via text. For calls, anyone available can redirect calls to their own number. From the customer's perspective, they're just texting a single number. They're not frustrated with messy tickets or being routed to 3 different people. They will always read your responses because it's in their SMS inbox instead of being lost amongst their 20,000 unread emails. This is just the start! We're looking into building a whole suite of software to make customer support feel both personal and immediate. We're making an integration with Segment and Sentry to alert you when a customer has an issue so you can reach out to them about it before they complain to you. Text our FounderPhone (510) 756-2522 with your name or email founders@founderphone.com if you have any questions. Thanks for checking us out! February 18, 2020 at 06:02PM

Show HN: Rosalind: Learn bioinformatics by programming it http://bit.ly/2vNasEt

Show HN: Rosalind: Learn bioinformatics by programming it http://bit.ly/2SD3pHt February 18, 2020 at 05:55PM

Cassper Nyovest laughs as his best friend Carpo is surrounded by a big Snake on his Neck – WatchNews365.co.za

Cassper Nyovest seems to have had a very fun time while his best friend, Carpo, didn’t quite share that sentiment. The rapper filmed his mate getting panicky after a snake was placed on his neck and started squeezing him. Carpo was not impressed with the reptile but Cassper was laughing the whole time, and so […]

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source https://www.best9jamusic.com.ng/entertainment/cassper-nyovest-laughs-as-his-best-friend-carpo-is-surrounded-by-a-big-snake-on-his-neck-watchnews365-co-za/

Twitter user recounts how his friend was dumped by a lady he trained in school, for a car electrician

A Twitter user took to the platform to narrate how his friend got dumped by a lady he trained in school, for a car electrician (rewire). The Twitter user revealed that asides training the lady in school, his friend bought her a car after she graduated and also rented a 2 bedroom flat for her. […]

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source https://www.best9jamusic.com.ng/entertainment/twitter-user-recounts-how-his-friend-was-dumped-by-a-lady-he-trained-in-school-for-a-car-electrician/

Offei Recruits Patoranking, Kawastone For ‘Fi Ma No’ Banger

In order to break through the international market this year, Dwood Productions signee Offei reached out to Africa’s finest dancehall artist – Patoranking for his voice on his latest single titled ‘Fi Ma No’. Last year, he released a banger titled ‘Santorini’ which has been doing well in the foreign world especially the clubs but […]

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source https://www.best9jamusic.com.ng/entertainment/offei-recruits-patoranking-kawastone-for-fi-ma-no-banger/

Show HN: Data structure for presence, absence proof in efficient and secure way http://bit.ly/2HwpAsL

Show HN: Data structure for presence, absence proof in efficient and secure way http://bit.ly/2Vd9psv February 18, 2020 at 03:18PM

Show HN: An online drawing tool that lets you change colors via MIDI controller http://bit.ly/2uK014J

Show HN: An online drawing tool that lets you change colors via MIDI controller http://bit.ly/2u8G1s2 February 17, 2020 at 01:38PM

Show HN: Dating app focused on chatting and gamification http://bit.ly/2uMoBC5

Show HN: Dating app focused on chatting and gamification http://bit.ly/2SNsQF6 February 18, 2020 at 12:19PM

Emtee hits back at claims he is no longer relevantNews365.co.za

After being in the music industry for a young minute, rapper Emtee has hit back at claims that he is no longer relevant. The rapper found his name on the trends list on Twitter over the weekend when a social media user said the Roll Up hitmaker’s time had come to an end. The tweep […]

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source https://www.best9jamusic.com.ng/entertainment/emtee-hits-back-at-claims-he-is-no-longer-relevantnews365-co-za/

Cassper Nyovest – I used to tell people I am a copNews365.co.za

Cassper Nyovest had fans giggling recently when he revealed that before he became super famous he used to tell people that they only recognised him because he was a metro police officer. Cassper was caught out when a Twitter user jumped on a thread about recognising famous people in public and wrote: “Met Cassper in […]

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source https://www.best9jamusic.com.ng/entertainment/cassper-nyovest-i-used-to-tell-people-i-am-a-copnews365-co-za/

Show HN: Simple analytics and events platform built on top of Google Sheets http://bit.ly/37xBpJP

Show HN: Simple analytics and events platform built on top of Google Sheets http://bit.ly/2V3S591 February 18, 2020 at 01:53AM

Show HN: I made an app with the data from the 1-on-1 Meeting Questions thread http://bit.ly/321QCBu

Show HN: I made an app with the data from the 1-on-1 Meeting Questions thread http://bit.ly/39EWhjJ February 17, 2020 at 11:17PM

Show HN: List of 3k tech conferences, 358 open call for papers, 10k talks http://bit.ly/321JZPC

Show HN: List of 3k tech conferences, 358 open call for papers, 10k talks http://bit.ly/2Hw7l6u February 18, 2020 at 12:18AM

Show HN: Parsrus – Parse JSON and XML for Golang Web APIs http://bit.ly/2Hv3GWz

Show HN: Parsrus – Parse JSON and XML for Golang Web APIs http://bit.ly/2u6tPrM February 17, 2020 at 09:02PM

Show HN: Static website hosting with auto optimization http://bit.ly/3bJXbNO

Show HN: Static website hosting with auto optimization http://bit.ly/2HupEcz February 17, 2020 at 10:36AM

Show HN: Combining DeOldify and EDVR http://bit.ly/2uVmwDN

Show HN: Combining DeOldify and EDVR http://bit.ly/2whgr4K February 17, 2020 at 09:47AM

‘A child is precious whether your status reads Single or Married’ – Betty Irabor reaches out to TBoss after her outburst on IG

BBNaija star, TBoss wept profusely on Instagram live on Sunday as she laid curses on an IG troll who left a bad comment about her daughter. Publisher Betty Irabor reached out to TBoss via Instagram this morning with some soothing words. She urged TBoss to enjoy motherhood, reminding her that a child is precious whether […]

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source https://www.best9jamusic.com.ng/entertainment/a-child-is-precious-whether-your-status-reads-single-or-married-betty-irabor-reaches-out-to-tboss-after-her-outburst-on-ig/

Fulu Mugovhani returns to TV after a year-long breakNews365.co.za

Fulu Mugovhani is making her way back to the small screen after a year-long study sabbatical. Mugovhani, 30, will for the first time in her career play a mother and wife in new TV show Still Breathing. She rose to fame as tenacious photojournalist Anzani in Scandal! and feisty musangwe (traditional Venda bare-knuckle boxing) fighter […]

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source https://www.best9jamusic.com.ng/entertainment/fulu-mugovhani-returns-to-tv-after-a-year-long-breaknews365-co-za/

Phat Joe dodges WorkNews365.co.za

Controversial radio star Phat Joe has been muted by the SABC. This for allegedly constantly missing work. Phat Joe co-hosts the breakfast show Phat Joe and The Family on Radio 2000, alongside Nala Tose. But his silence on the airwaves has been deafening for the past three weeks, as he hasn’t been reporting for duty. […]

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source https://www.best9jamusic.com.ng/entertainment/phat-joe-dodges-worknews365-co-za/

Former Mr. Nigeria and his wife welcome their first Baby

Nigerian actor Bryan Okwara announces the birth of his first child with model Marie Miller Nollywood actor and model, Bryan Okwara has announced the birth of his first child with his longtime partner, model Marie Miller on Instagram. The former Mr. Nigeria who recently shared a baby bump photo from Marie’s maternity shoot, took to […]

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source https://www.best9jamusic.com.ng/entertainment/former-mr-nigeria-and-his-wife-welcome-their-first-baby/